Le Meridien Angkor - Siem Reap

Jane and Kate Whitmore

Hello Vi,

I am writing to tell you how much we enjoyed our trip to Vietnam and the services supplied by you and your company.

I also have a couple of suggestions for improvement.

First of all, your services were flawless!  You may use me as a reference anytime.  Please forward this email to your manager and any other high-level people who should know how pleased we were with your services.

Here are the things that you and your company did really well:

• Communication
  I chose your company because of the consistent and frequent email communication from you.  As you know, the person we originally were working with left. You picked up the work and continued promptly and efficiently.  Initially I was somewhat worried about using an "unknown" travel agency outside of the United States to arrange this travel.  You allayed those fears with your frequent, responsive communication. It was very reassuring to know that you were there and always responded within 12 hours. Well done!
• Guides and Drivers
  Our guides everywhere on our trip were excellent.  I appreciated that each one stated something like, "This is your vacation and I want you to have a good experience."  On several days we made slight requests for changes to the itineraries.  Every time our guides were accommodating and gracious. Their English was excellent. The drivers were always safe. I also appreciated that we were not expected to pay for our guides' or drivers' meals which would have been an unexpected expense.
• Hotels met or exceeded our expectations. We especially enjoyed the hotel at Angor Wat.
• Travel arrangements
  We were picked up promptly every time.  When just the driver picked us up at the airport, he immediately called the guide so we could speak with him about the next day's schedule. This was very reassuring and impressive, even when these calls were late at night.  We appreciated that our travel was confirmed and we were given updated airline information, including the one time the flight was delayed.
• Itinerary I originally proposed an itinerary. Your agent made some suggestions which were good.  When Mrs. Vy was not available for us on the day of cooking school, Vi was proactive to let us know. As it turned out, we did not have Mrs. Vy for cooking, but her assistant, instead.  This turned out to be just fine and we were very happy with our cooking school experience.  The "Hanoi Hilton" prison was  not on our itinerary, but when we asked our guide about it, he included it.

Thank you for your excellent service and our very wonderful trip.

Jane and Kate Whitmore
May 08

Ida Frojda and Dr. Albert Keresztes

We spent three marvelous days in Siem Riep.

We would like to thank you for the hospitality we received from your company. Your birthday present was a great surprise. I like the scarf very much, which always reminds me of Angkor and our excellent guide Mr.Thon.

As we were absolutely satisfied with everything, I am not going into details.

Evaluation:
Our guide, Mr. Thon: excellent in every respect Our driver: excellent in every respect
Hotel: excellent
Restaurants and meals: excellent

Overall satisfaction rating is: fantastic!

Thank you for the excellent service. We will recommend your agency to all of our friends, and we hope to return one day.

With our best wishes:

Ida Frojda and Dr.Albert Keresztes from Hungary
January 2009